Microsoft has been struggling with an Outlook outage for nearly 24 hours. For many users, it has been resolved, although you must take ‘extra steps’ on iOS.
Are you experiencing problems logging into Outlook.com? You’re not alone: Microsoft’s mail service has been difficult to access since yesterday morning due to an outage. Reports of login issues are still coming in this morning via the Downdetector website.
Microsoft seemed to have classified the problem on its official status page as early as yesterday evening. The cause turned out to be a configuration change, which was rolled back. Around midnight, the reassuring message came from Microsoft that the fix had achieved its intended goal.
Extra steps for iOS
iOS users may still have trouble logging into Outlook even after the fix. Microsoft emphasizes that ‘extra steps’ are required for iOS. You need to set up your Outlook email address and password via the mail settings on your iPhone. Then open the app to check if your mailbox is syncing again and you are receiving new mail. Without this extra action, Outlook will not work on iOS.
Barely a month ago, an outage in Exchange Online also prevented many users from accessing their mailboxes. The bug also impacted the calendar app in the web and desktop versions of Outlook and various Exchange connection protocols. The classic version of Outlook, still popular among IT professionals, also suffers from glitches occasionally.
This article originally appeared on April 27 and was updated with the latest information.