ServiceNow’s new mobile apps work in conjunction with Impact, a product the manufacturer announced last month.
Impact is not the traditional ServiceNow product in the sense that it measures results from the central workflow engine rather than driving workflows. The mobile apps, available soon, can be used within HR, ITSM and other business aspects.
With Impact, ServiceNow can not only monitor the effectiveness of workflows, but also evaluate the experience of results generated on the platform. This is necessary, according to The Register, because organizations are not always satisfied with the results during or after a digital transformation.
The mobile apps launching soon will give those in charge the most important answers right at their fingertips. That can bring additional pressure and nervousness, but ServiceNow is not worried about that. “A person leading large organizations always asks the question ‘where am I in my journey?'”
ServiceNow is working on other mobile plans in addition to apps to support Impact. The company finds that certain content (outside of Impact) is underexposed today. With mobile apps, it wants to better bring that to users including the necessary personalizations for ready-to-use updates on the go.