Salesforce launches Agentforce Operations, a new solution that tackles slow and manual back-office processes with autonomous AI agents.
Salesforce launches Agentforce Operations. This new service focuses on automating back-office processes using specialized agents. This approach extends the use of AI agents from the front office to the core processes that keep organizations running, such as auditing, onboarding, data verification, and compliance checks.
With Agentforce Operations, Salesforce claims companies can reduce turnaround times by up to 70 percent, eliminate manual tasks, and achieve audit-ready results at scale. Agentforce Operations is available starting today.
Automation across systems
Agentforce Operations distinguishes itself through the use of autonomous agents that can work across different systems, such as email and ERP. While traditional workflow platforms often depend on IT, remain limited by system boundaries, and primarily route work between people, these agents actually complete tasks.
According to Salesforce, companies using Agentforce Operations shorten the turnaround time of processes like auditing and onboarding by 50 to 70 percent. Furthermore, up to 80 percent of manual tasks, such as data entry, are eliminated. The solution delivers audit-ready results that are immediately deployable at scale in complex environments.
Complex supply chains
Salesforce reports that Agentforce Operations has already proven itself in some of the most complex supply chains in the world. The technology is now being rolled out more broadly, allowing organizations in every sector to benefit without having to replace existing systems.