Not sure what Microsoft Copilot can do for your organization? Kyndryl will help companies find the right uses for the AI assistant.
Microsoft Copilot has been around for a year now, but some companies are doing much more with it than others. To help companies that have not yet discovered the added value of Copilot, Kyndryl is launching a brand new GenAI for the Workspace service. This “helpline” for Microsoft Copilot should help companies get on their way to using AI more efficiently.
Kyndryl did a survey in partnership with Microsoft to convince people to use Copilot. Seven in 10 employees who are already using it report being more productive, with up to 10 hours of time saved per month. A similar percentage also see an improvement in the quality of their work. Given its commercial importance, this cannot really be called a completely independent study.
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First aid at Copilot
Among other things, Kyndryl will host workshops to teach how to work with Copilot and boost AI skills. Consultants from Kyndryl will also visit you to identify use cases and processes where Copilot can be of service. Kyndryl then helps you optimize with Copilot extensions to get the best results from them.
Many companies could use a hand in implementing Copilot. Microsoft is integrating the AI assistant deeper and deeper into its applications and constantly adding new features, but users don’t always know what to do with it. Complaints about Copilot’s performance are also not exceptional.
Salesforce CEO Marc Benioff even publicly poked fun at Microsoft Copilot during the past Dreamforce conference. He compared Copilot to Clippy. For younger readers, Clippy is a former AI tool from the 2000s that constantly harassed you in Word and other Office apps with unsolicited advice. No one who ever used Clippy would dare describe the tool as artificial “intelligence.
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More than IBM
Kyndryl has now been around for three years. The company originated as an offshoot of IBM, so at first the company was limited primarily to supporting IBM services. Since then, Kyndryl has flown completely out of its parent nest and also offers services around technology from Microsoft, Google, SAP and more.