Salesforce introduces the AI Fluency Playbook, a guide designed to help organizations train employees in the daily use of AI agents.
Salesforce has published the AI Fluency Playbook, a practical guide for companies that want to prepare employees for collaboration with AI agents. According to Salesforce, organizations are evolving towards an “agentic enterprise,” in which agents perform tasks and support employees in processes such as sales, service, and internal knowledge sharing. The guide is for companies that want to prepare their employees to work confidently with AI.
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Salesforce states that employees who use AI daily experience benefits in productivity and work experience. According to the company’s figures, the use of AI leads to 64 percent higher productivity, 58 percent better focus, and 81 percent more job satisfaction. Furthermore, other research shows that Belgian employees save 108 minutes per working day thanks to AI.
Three Pillars
In the guide, Salesforce describes three ways to develop AI skills. AI Engagement should improve trust and sentiment around AI. AI Activation revolves around consistent application in daily tasks. AI Expertise focuses on skills in people, agents, and the organization, to make human-agent collaboration work at scale.
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“When we address AI proficiency well, AI shifts from a technological innovation to a workforce advantage. It’s the difference between deploying tools and actually changing the way work is done,” says Nathalie Scardino, President and Chief People Officer at Salesforce.
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The guide was created based on Salesforce’s own experiences. Today, 100 percent of Salesforce employees work with agents, and 85 percent say they confidently use AI tools to increase the productivity of their daily work.