The Internet Archive is still vulnerable to cyber attacks. Hackers have now also gained access to the software that handles incoming support tickets.
In a recent update to the website, they announce that they are back fully online with improved security measures. Those measures were necessary after last week’s cyber attack. However, hackers still gained access to Zendesk, an underlying application for responding to messages.
Second breach in a short time
A contributor to The Verge received an e-mail from The Internet Archive in response to her post of Oct. 9. The author turned out to be no one from customer service, but one or more hackers. They clearly still have access to the underlying systems.
Several users report on Reddit that they have also received similar messages. Those messages read as follows: “It is disheartening to see that IA (Internet Archive), even after being notified of the leak two weeks ago, still does not rotate the API keys that were exposed.”
They also mention using a Zendesk token to access more than 800,000 support tickets from 2018 to the present. It is not clear if this is the same person who previously hacked the website.
For now, The Internet Archive has not responded to this new cyber attack.