Dstny introduces the Digital Assistant, an AI-powered voicebot that helps Belgian SMEs automate first-line calls. The solution integrates with existing telephony, CRM, and ticketing systems and offers 24/7 accessibility.
Dstny, a Belgian company specializing in cloud telephony, is launching a new AI-powered digital assistant in Belgium, following previous introductions in the Netherlands and France. This solution is specifically designed to support Belgian SMEs in automating first-line calls. The voicebot can handle calls, register inquiries, and schedule appointments, reducing the pressure on support teams.
The Dstny Digital Assistant addresses two major challenges for SMEs: limited staff capacity and rising expectations regarding accessibility. During illness, holiday periods, or peak times, telephone availability often remains a bottleneck. The voicebot handles a portion of first-line interactions, which lowers the pressure on support teams and shortens waiting times for customers. Furthermore, 24/7 accessibility remains possible, even outside of office hours.
Automation and integration
A key focus for AI solutions is practical implementation. The solution integrates seamlessly with existing telephony, CRM, and ticketing systems, allowing companies to optimize their telephone accessibility. The voicebot can handle calls, answer recurring questions, schedule appointments, and automatically route calls to the correct employees.
The Dstny Digital Assistant can exchange data with external scheduling tools, CRM, and ticketing systems via API integrations. This makes it possible to automatically create tickets or retrieve information during the call. The voicebot is not a standalone AI application, but an extension of existing communication flows within companies.
Previously introduced in the Netherlands and France
Ed Smit, Managing Director at Dstny Belgium, emphasizes the importance of integration: “For many SMEs, the challenge lies not in the technology itself, but in its practical embedding within their processes. We see this as a continuous journey where implementation and optimization are at least as important as functionality.”
The digital assistant is an evolving platform that builds on previous introductions in the Netherlands and France in 2025. The quality of the digital assistant is determined by practical experience. Customer feedback leads directly to adjustments in flows, integrations, and functionalities. In this way, the solution grows along with market needs.