Veeam introduces the Veeam App for ServiceNow, a connection between the Veeam Data Platform and the ServiceNow AI Platform for data protection management and automation.
The new Veeam App for ServiceNow aims to help organizations better orchestrate their backup and recovery processes within existing IT Service Management (ITSM) workflows. With the new app, ServiceNow users can monitor, control, and automate Veeam backup tasks without leaving the ServiceNow platform.
The solution offers two-way communication between both systems, including status synchronization and compliance reporting. The Veeam App for ServiceNow is now available in the ServiceNow store for customers with Veeam Data Platform Advanced and Premium.
Veeam App ServiceNow
The Veeam App for ServiceNow acts as a link between the Veeam infrastructure and IT Service Management processes. Backup and recovery actions become visible in ServiceNow, where they can be included in workflows or made available to teams through self-service portals.
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Workflows for incident handling, change management, and service requests can be linked to specific backup tasks or recovery actions. This should reduce response time for incidents and provide more transparency for audit and compliance purposes.
Regulated Sectors
With this app, Veeam targets organizations in highly regulated sectors such as industry, healthcare, pharmaceuticals, and financial services. These sectors face stricter requirements for reporting, logging, and verifiability of data protection.
The app supports automated documentation for audits, including audit trails for business and legal obligations. Furthermore, there is two-way synchronization between Veeam and ServiceNow, ensuring that statuses and incidents remain consistent on both platforms.
The integration utilizes the existing user and group management in ServiceNow. This allows organizations to apply role-based access to backup tasks and policies.