Jabra Expands its Engage AI Software for Contact Centers with a Premium Version That Not Only Analyzes What is Said During Calls, But Can Also Analyze Tone.
Jabra Introduces Engage AI Complete: an Extension of the Engage AI Software That Analyzes Conversations in Contact Centers in Real-Time for Content and Tone. The Solution Combines Generative AI, Speech-to-Text, and Noise Cancellation to Directly Support Employees and Improve Customer Conversations.
Content and Tone
With Engage AI Complete, Employees in Contact Centers Receive Real-Time Transcription and Insights. The Software Not Only Detects What is Said, But Also How, and Filters Out Background Noise. This Allows Employees to Better Focus on the Conversation.
The Solution Provides Automatic Summaries of Conversations, Recognizes the Reason for Contact, and Identifies Important Topics. Additionally, It Provides Insight into Customer Sentiment, Helping Managers to Quickly Address Issues and Coach Employees More Effectively.
Premium Version
Jabra Checks Off Many Trends and Combines Speech Intelligence, Tone Recognition, and Noise Cancellation. The Software is Based on Years of Research and Millions of Analyzed Conversations. Employees Receive Immediate Feedback to Improve Conversations, While Managers Can Monitor and Guide Performance Through a Dashboard. The Result is Higher Customer Satisfaction, Less Employee Turnover, and More Efficient Processes Within Contact Centers, Jabra Claims.
Engage AI Complete Will Be Available Worldwide From June 2025 for 50 Euros Per User Per Month. This Can Be Seen as a ‘Premium Version’ of the Basic Version Engage AI Core, Available for 25 Euros Per User Per Month. The Solution Works With Jabra Headsets, But is Also Compatible With Other Professional Headsets.