ServiceNow introduces the Yokohama platform release with AI agents, improved workflow automation, and observation tools to make business processes more efficient and smarter.
ServiceNow launches the Yokohama release of its platform, featuring new AI agents and advanced workflow automation. The update provides businesses with tools for more efficient processes, stronger governance, and increased insight into operational workflows.
AI Agents and Improved Data Integration
The Yokohama release introduces AI agents that automate operational tasks across IT, HR, CRM, and other business areas. Last year, the company already launched its first AI agents. According to ServiceNow, the AI solutions are ready for immediate deployment. They aim to work more efficiently by combining data from various sources. ServiceNow is expanding its Knowledge Graph and Common Service Data Model (CSDM) to make AI agents more connected and predictable.
With the new AI Agent Orchestrator and AI Agent Studio, companies can, in principle, more easily manage, develop, and monitor AI agents. ServiceNow claims these solutions help businesses realize value from AI investments faster and reduce governance issues.
Workflow Optimization
In addition to AI innovations, the Yokohama release brings improvements in workflow management. ServiceNow Studio provides an integrated environment for no-code, low-code, and pro-code development, allowing companies to build applications and AI agents faster. Thanks to integration with Workflow Data Fabric, developers can automate safely and efficiently.
The update also introduces Service Observability, an AI-driven tool within IT Operations Management. This allows organizations to gain real-time insight into their IT environment, enabling them to detect problems faster. Furthermore, ServiceNow offers improved CRM functionalities, including self-service portals for order management.
Availability
All new features of the Yokohama release are immediately available through the ServiceNow Store. The update is part of ServiceNow’s strategy to further integrate AI and automation into business processes.