ServiceNow is set to acquire Pyramid Analytics. With this acquisition, the company aims to bring analytical capabilities closer to operational workflows within its platform.
ServiceNow announces the planned acquisition of Pyramid Analytics, a provider of a platform for business analytics, data science, and data preparation. The parties are not sharing financial details regarding the transaction.
With this integration, ServiceNow aims to expand its AI platform with an additional analytical layer. Pyramid Analytics allows users to query data using natural language. For example, employees can ask questions about supplier risks or customer churn. According to ServiceNow, this approach should make business users independent of specialized data teams for ad-hoc analyses.
AI strategy
The acquisition fits within ServiceNow’s strategy, where the integration of AI is central. Pyramid Analytics’ capabilities align with ServiceNow’s Workflow Data Fabric. This framework connects and manages data from various sources to support AI applications and workflows. In 2025, the company already expanded its governance and catalog functions. Pyramid Analytics adds a semantic layer that standardizes business definitions, such as average resolution time or churn risk.
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According to ServiceNow, this step is necessary to provide AI agents with reliable and consistent insights. By linking analytical models and definitions to the ServiceNow Knowledge Graph, decisions and automated actions should be better informed.
Getting started easily on your own
ServiceNow also wants to use the technology to bridge the gap between analysis and execution. Instead of consulting reports in separate tools, users should be able to gain insights within their existing workflows.
For example, an IT manager can analyze which changes cause the most incidents and then automatically start a workflow to address them. The company also sees applications in domains such as HR, supply chain, and customer service.
In addition, ServiceNow intends to continue investing in Platform Analytics to expand reporting on existing workflow data. With the addition of Pyramid Analytics, the company is targeting broader self-service analytics, predictive modeling, and data preparation within a single platform.
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