Agentforce is now publicly available. It allows companies to build and customize AI agents.
Salesforce ‘s Agentforce platform is widely available and allows companies to support their employees with AI agents. Through the platform, they can build and customize them themselves. Salesforce introduced Agentforce back in September at the Dreamforce conference, which was almost entirely themed for the announcement.
Agentic AI is on the rise
The AI agents can connect to company data and independently perform actions in sales, service, marketing and e-commerce. Thus, they automate day-to-day tasks of employees. Salesforce, like many other companies, is joining the trend of Agentic AI.
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Salesforce is additionally introducing the Agentforce AI Partner Network. This network gives companies support in adding functionality and implementing AI agents for specific industries. Partners such as Accenture, Deloitte and IBM help customers build and implement these AI agents.
Salesforce customers now benefit from free access to the tools, and receive 1,000 credits to make calls to the Einstein Service Agent.