Generative AI in the workplace is used more often by older generations, compared to their younger counterparts.
A study by Fujitsu shows that older generations are more likely to use Generative AI (GenAI) in the workplace than their younger counterparts. This research, conducted in nine European countries, shows that GenAI is being widely embraced by employees and delivers significant productivity gains.
Surprising generational differences
Fujitsu’s research reveals that 20 percent of 43- to 58-year-olds use GenAI several times a day, compared with only 9 percent among 18- to 26-year-olds (Gen Z). Even workers aged 59 and older use the technology more often. However, this does not mean that younger generations ignore GenAI: half of Gen Z respondents use the technology several times a week.
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Older workers use GenAI more often than younger colleagues
Differences can also be seen at the national level. In Belgium, 32 percent of workers report using GenAI daily. This percentage is in line with the Netherlands (29%), but lags behind Spain (50%) and Ireland (49%).
Confidence and time savings
The survey also shows that 83 percent of European workers see GenAI as a useful technology that supports their work. The tools save them an average of 4.75 hours per week. In doing so, a majority of workers (81 percent) find the technology intuitive enough and 85 percent say they trust their employer to handle sensitive information responsibly.
In short, although there are notable generational differences, GenAI continues to gain ground in the workplace and provides employees with greater productivity and confidence.