ServiceNow and Anthropic are working more closely together. Claude will be the new ‘preferred model,’ and ServiceNow is also rolling it out internally to employees.
ServiceNow announces a new friendship pact with Anthropic. The collaboration includes two parts: ServiceNow integrates the Claude model into its enterprise platform and will also have its own employees work with it. Internally, Claude is already used by 29,000 employees, including for sales and development tasks.
Anthropic’s Claude model will henceforth be the ‘preferred model’ within ServiceNow Build Agent. This allows both developers and business users to set up, test, and roll out AI workflows in a controlled manner. According to ServiceNow, this shortens the time needed to develop and implement applications. In addition, Claude Code is used to accelerate technical tasks, such as writing code and resolving errors.
The collaboration focuses on various sectors, including healthcare and life sciences. There, both companies are developing workflows in which AI agents support tasks such as research analysis and claim approval. According to ServiceNow, this leads to shorter lead times and lower costs. Claude is offered via a single platform, with management options via the ServiceNow AI Control Tower.
Internal applications
ServiceNow also applies the technology to its own employees. Sales teams are said to need up to 95 percent less preparation time by using Claude for customer conversations. Developers use Claude Code to automate repetitive tasks.
The Claude model is available within the ServiceNow AI Platform, alongside other models. Enterprise customers of ServiceNow have access to these capabilities today, which are applied annually to more than 80 billion workflows.
Although ServiceNow gives Claude preferential treatment, the love is not exclusive. ServiceNow also offers OpenAI’s models for, among other things, voice control. This fits within ServiceNow’s broader AI vision, which the company also actively promotes in the Benelux.
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