Slack Rebrands Itself as ‘Agentic OS’

During Dreamforce, the communication platform Slack is relaunching itself as an ‘agentic OS’ where AI agents and human employees come together and work together.

Slack is known as a ‘business chat app’, but the platform wants to be much more than that. During the Dreamforce event of parent company Salesforce, Slack is transforming itself into what it calls an ‘agentic operating system’ , in which employees and AI agents collaborate in one environment.

Slack announces a series of new features that should make the platform a central place for all AI applications within an enterprise. The goal is to make Slack the place where not only people, but also AI agents and data work together.

This step transforms Slack into a conversational interface for Salesforce products such as Agentforce Sales, IT and HR Service, and Tableau. As a result, users can retrieve data and perform actions directly in Slack, using natural language.

Smarter Slackbot

A renewed Slackbot should function as a personal AI assistant that can do much more than send notifications and reminders. Slackbot will now also be able to look up documents for you, create a schedule and help you organize meetings. This smarter version of Slackbot is being tested internally and will later be available to Slack users.

In addition, Slack introduces the Channel Expert, an always available agent that answers questions within a channel based on previously shared information. These features are designed to give employees direct access to knowledge and reduce repetitive tasks.

Agents Everywhere

Slack is also expanding its development platform to better support external AI agents. With the new Real-Time Search API and the Model Context Protocol (MCP), developers can add agents that understand the context of conversations. This makes it possible to provide better tailored answers or perform actions automatically.

Partners such as OpenAI, Anthropic, Google, Perplexity, Dropbox, Notion and others are already building AI agents that work directly within Slack. For example, OpenAI integrates its ChatGPT and Codex into Slack, while Google’s Agentspace solution provides insights based on Slack data.

Finally, Slack also offers new search capabilities within and outside the platform. The search functions will support Gmail and Outlook, among others. With this, Slack wants to position itself as a central work platform where all tools, data and AI agents come together. By bringing everything into one environment, the company wants to combat the fragmentation of work and optimize the collaboration between humans and AI.