ServiceNow’s Zurich release introduces new tools for AI-driven workflows, natural language vibe coding, and enhanced security.
ServiceNow announces the second major platform release of the year. After a stopover in Yokohama in the spring, ServiceNow’s world tour now makes a stop in Zurich. Once again, AI is the keyword for the new version.
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ServiceNow Puts AI Agents to Work
The update adds various features to the company’s AI platform, including support for multi-agent AI, stricter security, and tools that enable employees without programming knowledge to build applications through natural language vibe coding.
Coding with AI
With the new Build Agent, users can formulate simple commands, after which the system automatically generates a usable application. The apps comply with audit and security requirements by default. For developers, there’s a sandbox environment provided where they can safely experiment, manage versions, and test AI workflows without risks to the production environment.
ServiceNow is thus responding to the growing demand for concrete AI applications within enterprises. According to market research, AI agent platforms will play an increasingly important role in automating complex processes in the coming years. Gartner even predicts that by 2030, every IT role will use AI in one way or another.
Security and Governance as a Foundation
The Zurich release also emphasizes data security and governance. New features such as the Vault Console and Machine Identity Console help companies identify and protect sensitive data and better manage connections with other systems. This allows outdated or insecure connections to be detected and addressed more quickly.
Furthermore, ServiceNow introduces agentic playbooks, which combine AI, automation, and human input to handle workflows faster and more reliably. In scenarios such as fraud detection, AI can perform the majority of actions, while employees only intervene where their judgment is required.
Finally, process and task mining are integrated into one environment, allowing organizations to better assess where AI has the most impact and where human intervention remains necessary. All new features of ServiceNow Zürich are available immediately. In 2026, ServiceNow will travel on to Australia and Brazil.